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In this section we have collected all most often arising questions which are set, as a rule, to managers of a dealer department by our potential clients.
Question 1: Under what catalogue it is worked how to receive the catalogue
The answer: We work under own catalogue of films PVC. Besides the catalogue of films, we give the Art the catalogue of images for a photopress. The complete set of catalogues can be received free of charge with the first order, it will be enclosed in a box together with documents, or to receive by mail having settled an account - 300 roubles for any catalogue, 600 roubles the complete set. Together with the first order one free-of-charge complete set is given to each our dealer. The application for the catalogue by mail can be sent on e-mail info@potolkoff.com with a mark the «Application for the catalogue» and the obligatory instruction of the address of the addressee and phone of the contact person.
Question 2: Who the manufacturer of the film, what colors, invoices, width.
The answer: the Problem in the formulation of the precise answer to this question that the majority of end users or beginning the business in sector of tension ceilings of businessmen names of known manufacturers of tension ceilings try to connect with a film from which these ceilings are made. On the organization of delivery of materials our company nothing differs from company Barrissol or New Mat, we buy a film from the same suppliers. Manufacturers of a film are the large chemical concerns focused on manufacture of film materials from PVC, the share of manufacture of a film for tension ceilings from full amount of let out production makes no more than 3-5, therefore there is no orientation to maintenance of branding on this position, manufacture of a film for tension ceilings is considered insignificant. For today we deliver a film from France, Germany, Italy, we buy in Russia. Import a film are presented: luster width 1,3м, 1,8м, 2,0м, 2,7м more than 100 colors; matte/sateen width 2,0м, 2,7м 15 colors; exclusive invoices (a metallic, punching, etc.) width 1,3м, about 30 invoices; imitation suede width 1,4м, 12 colors; seamless fabrics width 3м, 4м, 5м, 10 colors; transparent a material width 2,0м, corporal. Russian a film: matte width 1,3м, more than 15 colors.
Question 3: How to receive the price-list, the contract, operating conditions and other information necessary for cooperation.
The answer: the information is accessible in dealer section.
Question 4: The program of construction of drawings
The answer: The program for construction of drawings is given to the dealer free of charge. You can receive the description of work of the program at your manager. In case of difficulties of construction of the drawing in our program the dealer can address to the manager or send the drawing by fax (495 646-1210 or on e-mail in the scanned kind in a format pdf with the obligatory instruction of phone of the contact person.
Question 5: How to make the first order.
The answer: Issue the application for reception of the dealer status, after reception of your application with you the manager of a dealer department will communicate, will lead with you conversation with the purpose of reception of the information on your company and region of your future sales. By results of the first conversation the decision on an opportunity/impossibility of work with your company as the dealer makes and the reference to uploading of the program of construction of drawings of ceilings is given to you. The first order can be sent on e-mail to the manager of our company. The drawing should be constructed in our program with the instruction of the article of color and width of a cloth. In the letter it is necessary to specify requisites of the payer, the address of delivery, the transport company, the contact person and contact phone.
Question 6: How to conclude the contract.
The answer: Having familiarized with the electronic version of the contract and having made a decision on cooperation with our company it is necessary for dealer to conclude the contract with our company. The contract can be concluded simultaneously with the first order. In a box the contract, documents and the catalogue will be enclosed. The contract with a press and the signature of the dealer should be sent in current of 10 days from the moment of reception of the order by it.
Question 7: As is trained.
The answer: Consultations of your experts on sales are spent by our managers of a dealer department. All our managers have an operational experience with retails and are the best representatives. From 2 person our company spends training of erection team free of charge. The theoretical curriculum borrows 1 day and includes some lectures, our technologist on installation of tension ceilings reads. Under the arrangement with the manager assemblers-pupils go on our retail object. On object our assemblers will answer all questions and will show how to establish stretch ceilings. Travel and residing of your experts will organize own forces.
Question 8: As the scheme of accommodation of the order, what forms of payment and sending in our address looks?
The answer: the Dealer sends the order by e-mail and receives the reciprocal letter the account. The account is exposed in day of accommodation of the order provided that the order is received not later than 16.00. Payment is possible only under the clearing settlement on our settlement account. If you are not the legal person, you can make translation from the private person without opening the account in banks of your city. After payment of the account it is necessary to send the payment assignment on a fax (495) 646-1210, after reception of the payment assignment on a fax the order is placed on manufacture and made, on arrival of money for the settlement account of the company the order sends to the dealer. Manufacturing of the order borrows from 1 till 3 days. Term of delivery in any transport company chosen by the dealer, from the moment of reception of money for the account of our company does not exceed 3 days. Delivery up to office (warehouse) of the transport company across Moscow and area is made free of charge. Packing free of charge. The company does not bear the responsibility for a cargo from the moment of transfer to the transport company.
Question 9: As orders are packed.
The answer: Cloths are packed into a cardboard box in the size 50*30*28, the varnish is laid by the soft rollers, separate cloths are packed into soft polythene, emptiness are fallen asleep by a plastic crumb (the winter period). The structure is packed in a sheaf, fastened by an adhesive tape, cutting on short pieces (standard length of 2,5 meters) is if necessary possible.